Refund Policy

Thanks for purchasing our products at vedardsecurity.com

Our products are professionally certified and tested, with a 1-2 year quality guarantee.

Communication compatibility of the fire alarm systems and wireless security systems need to be confirmed to ensure it can work properly. If you are unsure or the product description is not clear enough, please contact us for confirmation before purchasing.

After you place an order, we will further confirm the usage issues of the product in your area to ensure that it can be used normally. If it may not be possible to use, we will explain the situation to you via email and consult your opinion.

You are eligible for a refund immediately before shipment.

After receiving the product, it cannot be returned or refunded unless it is a product quality issue.

For product with quality issue, please return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. The buyer bears the return shipping cost, and we will replace the new product for free or refund the full amount.

If there are quality issues with the product and you are unable to return it, we can negotiate a partial refund or sell you a new product at a discounted price. Please feel free to purchase with confidence.

Vedard Security provides complete installation guidance videos, manuals, and free after-sales technical support.